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CLEANING FAQS

Reminders

FREQUENTLY ASKED QUESTIONS

At Sunrine Cleans, we offer a variety of professional residential cleaning services in Raleigh, NC; Miami, FL and the surrounding areas. Our service offerings include:

Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. We would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.  
What is the number of cleaners you will dispatch?

Our number one priority is ensuring that your cleaning is completed with the highest quality. Therefore, the numbers of cleaners that will be sent will often be dependent on the requirements of your home. However, we usually send a crew of two or four cleaners to most homes. We will let you know the day before of your service. If you have any preferences in regard to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

 

How do I pay?

Payments are due on the day of your scheduled service. Our Payment methods are: Cash, Zelle, Venmo or via Stripe through card. If you choose to pay with card an invoice will be provided.

 

How long does it take?
The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly.  
Do I need to be home for every cleaning service?
No. Because we work on an 8:30 a.m. to 5:30 p.m. schedule, Monday to Saturday, most of our customers aren’t home when we arrive. In a majority of these cases, our cleaning crews are provided with a spare key or lockbox/garage code.  
Why is the first cleaning more expensive than recurrent cleaning services?
  Before starting recurring service with us, we strongly recommend a deep-cleaning as your first appointment. Why? A deep cleaning gives our team of dedicated professional cleaners a strong foundation to maintain your home from.  
Are you ok with pets being at home during the cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet  
Do I need to provide cleaning supplies?
No. We provide all the cleaning supplies and equipment we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regard to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.  
Do your housekeepers accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on Google, Angie’s list, Thumbtack, our website, and Facebook page. We love hearing that our work is appreciated!  
Do I need to give a key to the cleaner?
No. For your safety, we suggest you have a lockbox in the front, so we are able to open the house, perform the cleaning, and put the key back where belongs.  
What happens if I am not satisfied
If you are not completely satisfied with our residential cleaning services, just call us within 24 hours. We’ll come back and redo any missed spots/areas completely free of charge. Our goal is to win your respect, your repeat business and, if you are willing, your positive review!  

"Time is the one thing we want the most, yet it is the one what we use the worst"

-William Penn

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WE'LL TREAT YOUR HOME WITH THE LOVE AND CARE IT DESERVES!

We’ve proudly served hundreds of customers in Raleigh, NC and the surrounding Triangle area. Read our customer reviews and testimonials and see why so many people in the Triangle trust us to take care of their home!  

They did a great job! It was so nice to come home to a
spotless house. They were very responsive through the app
messaging in order to schedule the cleaning. I would
recommend them for sure!

Lindsey

Do you have questions and want to contact us? Call us.

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Contact Us

  • Raleigh, NC
  • info@sunrisecleans.com

(919)899-7520

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Mon – Fri: 8am to 6pm
Closed on holidays

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